Privacy

At The Master Grass, we respect your privacy and handle personal information with care. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, contact us, request a quote, or use our services.

We follow the general principles set out in Australian privacy law, including the Australian Privacy Principles, which cover how personal information is collected, used, disclosed, stored, accessed, and corrected.

What we collect

We may collect personal information such as your name, phone number, email address, home or service address, suburb, and details about the work you are enquiring about.

We may also collect information you send us directly, including photos of your property, project notes, emails, quote requests, and records of phone or website enquiries.

If our website uses analytics or cookies, we may also collect limited technical information such as your IP address, browser type, and general website activity.

How we collect it

We usually collect your information directly from you when you:

• fill out a contact or quote form

• call, text, or email us

• send us photos or project details

• message us through social media

• use our website.

Why we collect it

We collect personal information so we can:

• respond to your enquiry

• prepare quotes

• arrange site visits and bookings

• communicate with you about your project

• provide landscaping and lawn care services

• send invoices or service updates

• improve our website and services

• meet legal, tax, insurance, and business record obligations.

Who we may share it with

We may share your information with trusted third parties where needed to run our business, such as website providers, IT services, payment providers, bookkeepers, insurers, subcontractors, or professional advisers.

We may also disclose information where required or authorised by law.

We do not sell your personal information.

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Overseas services

Some digital tools we use, such as website hosting, email, forms, cloud storage, or analytics platforms, may store or process data outside Australia. Australian privacy law includes rules about cross-border disclosure and requires reasonable steps to protect personal information when this happens.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This may include secure devices, password protection, restricted access, and reputable third-party systems.

Access and correction

You can ask us for access to the personal information we hold about you, and you can ask us to correct information that is inaccurate, incomplete, or out of date. Australian privacy law gives individuals rights to access and correct personal information in many circumstances.

Cookies and website data

Our website may use cookies or similar tools to improve performance and understand how visitors use the site. You can usually control cookie settings through your browser.

Complaints

If you have a question or complaint about how we handle your information, please contact us first so we can try to resolve it. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC), which oversees privacy law in Australia.

Contact us

The Master Grass

Dunsborough, Western Australia

Phone: +61 483 933 517

Email: https://themastergrass.com.au/contact-us

Website: https://themastergrass.com.au

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal obligations. The latest version will always be published on our website.